Background

A leading UAE based healthcare firm sought to enhance operational efficiency, transparency, and service delivery through digital transformation. With operations spanning multiple domains—including HR, procurement, finance, and facilities management—the organization faced significant challenges due to siloed systems, lack of process standardization, and limited visibility into cross-functional data.

Approach

• AceNet Consulting deployed a cross-functional team of business consultants and system analysts to conduct an in-depth business discovery across all departments. The engagement involved stakeholder interviews, process mapping, pain point identification, and system audit across key organizational functions.
• Facilitated over 20+ workshops with department heads and function owners
• Mapped end-to-end workflows for procurement, HR, facilities, IT and other functions
• Conducted gap analysis on existing tools, data flows, and reporting
• Developed a strategic roadmap for digitalization, including quick wins and long-term transformation levers

Results

• Defined future-state blueprint aligned with stakeholder vision
• Identified 30+ improvement areas across tools, processes, and governance
• Recommended modular implementation roadmap with investment estimates
• Positioned the client to initiate RFPs for system modernization and digital tools

Tech Stack

• Microsoft 365 (SharePoint, Teams, Excel) for documentation, collaboration, and tracking
• Internal tools audit and assessment (HRMS, ERP, Procurement, Finance, Facility Management systems)Manual and semi-automated discovery templates and frameworks created in Excel/Word

Business/Solution Architecture | Deliverable

• Developed a future-state architecture blueprint encompassing process, data, and system modernization needs across HR, Procurement, Finance, Facilities, and IT
• Delivered modular digital transformation roadmap broken down by quick wins and long-term levers
• Functional workflow models for all major departments with integration touchpoints
• Gap-analysis matrix across tools, processes, and governance practices
• Prioritized implementation roadmap with investment estimates and timeline sequencing
• RFP readiness kit for client to initiate system procurement and modernization projects